Elevate Your Online Engagement Today
Powerful chat application features are designed to streamline communication, enhance collaboration, and elevate user experiences.
Chat Management
A comprehensive omni-channel communication platform ensures seamless customer support and lead management across all channels for optimal workflow coordination.
Included with...
- Live Chat, Proactive Chat, Inbound Chat
- Delivery & Read Receipt
- File Sharing
- Chat History
- Chat Tagging
- Chat Notes/Comments
- Lead creation and Ticket Creation
- Chat Dashboard
Team Collaboration
Creating an environment that supports both formal and informal communication, facilitates easy access to resources, and integrates seamlessly within the team.
Included with...
- Department/Multi-department
- Manual Chat Transfer
- Conference Chat
- Supervision
- Team Chat Dashboard
Omni-Channel Chat Management
Integrate various communication channels (chat, web widgets, and social media) into a centralized system for a unified customer support experience.
Included with...
- Manual Chat
- Web Chat Widget
- ASPL App Chat
- Social Media
- What’s app
Automation & Assignment
Efficiently manage user interactions, streamline workflows, and provide a more personalized and responsive experience for both customers and support teams.
Included with...
- Queue Chat Routing
- Chat assignment rule based
- Pre-defined Responses (Macros)
- Chat Reminder
- Notifications Rules
Stats & Reports
Drive informed decisions and monitor customer interactions effortlessly with our comprehensive chat dashboard, offering real-time insights for streamlined customer engagement.
Included with...
- Live Chat Overview Dashboard
- Agent Overview Reports
- Team Overview Reports
- Chat Activities
- Chat Source Reports
- Response Time Metrics
- Filter Reports
- CSAT Reports
- Export Reports
Join Us on This Journey
As we embark on this journey, we invite you to be a part of our story. Akashic Soft is more than just a software startup; we're a community of innovators, problem solvers, and forward-thinkers. Together, let's redefine the possibilities and opportunities in the world of technology.
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