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Features
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|
Welcome
$14
$03
/user/month billed annually Try For Free |
Executive
$20
$04
/user/month billed annually Try For Free |
Elite
$40
$05
/user/month billed annually Try For Free |
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| Live Chat | |||
| Proactive Chat | |||
| Inbound Chat | |||
| Read Receipt | |||
| File Sharing | |||
| Chat History | |||
| Visitor Details | |||
| Chat Tagging | |||
| Chat Window | PC | PC, Tab & Mobile | PC, Tab & Mobile |
| Chat Notes/Comments | |||
| Lead creation | Add Ons | Add Ons | Add Ons |
| Ticket creation | Add Ons | Add Ons | Add Ons |
| Lead Mark | |||
| Ticker Mark | |||
| Busy/Pause Mode | |||
| Starred/Imp Msg | |||
| Chat Transcript | |||
| Archive Chat | |||
| Chat Search |
| Department/Multidepartment | |||
| Manual Chat Transfer | |||
| Conference Chat | |||
| Supervision |
| Web Chat Widget | |||
| ASPL App Chat | Add ons | Add ons | Add ons |
| Social Media | Add ons | Add ons | Add ons |
| What’s app | Add ons | Add ons | Add ons |
| Agent Level SLA | |||
| Team Level SLA | |||
| Company Level SLA | |||
| SLA Based Escalation |
| Queue Chat Routing | |||
| Skill Based Chat Routing | |||
| Skill Counts | 25/Department | 25/Department | |
| Chat assignment rule based | |||
| Chat assignment to agent and team | |||
| Round-Robin & Load Balancing | |||
| Pre-defined Responses (Macros) | |||
| Escalation | |||
| Inactivity Timeout (Agent Idle Timeout) | |||
| Chat Reminder | |||
| Notifications Rules | |||
| Email Notifications | |||
| Chat Notifications | |||
| Escalation on SLA Violation | |||
| Schedules |
| Akashic CRM | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| Third Party CRM | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| Akashic Chat | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| Third Party Chat | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| Third Party Marketing tools | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| Social Media | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| Telephony | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| SMS | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| What’s app | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges | |
| Chat Widget | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| API Integration | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges |
| Live Chat Overview Dashboard | |||
| Agent Chat Dashboard | |||
| Agent Performance Reports | |||
| Team Chat Dashboard | |||
| Team Performance Reports | |||
| Admin Dashboard | |||
| Chat status | |||
| Chat stages | |||
| Chat Activities | |||
| Chat Source Reports | |||
| First Response Time | |||
| Average Response Time | |||
| Custom reports | |||
| Filter Reports | |||
| Escalation Reports | |||
| Login History | |||
| Uptime Reports | |||
| Top Customer’s ticket overview | |||
| Top Customer's lead overview | |||
| Chat Export reports | |||
| Emailed Reports | |||
| Scheduled Email reports | |||
| CSAT Reports | |||
| Peak time Chat volume | |||
| Auto Chat Time Tracking | |||
| Export Reports to CSV, XLS or PDF |
| Email Support* | |||
| Phone Support* | |||
| Chat Support* | |||
| WhatsApp Support* | |||
| Web Chat Widget Support* | |||
| Knowledge base* | |||
| Product Training* | |||
| Key Account Manager* | |||
| * Condition Apply (Refer Flexible Support Packages) |
| SSL Secure Connection | ||||
| Trusted Domains (IP Range white-listing) | ||||
| Login with google | Add Ons with Extra Charges | Add Ons with Extra Charges | Add Ons with Extra Charges | |
| 2 step verification | ||||
| Single Sign on (SSO) ready | ||||
| Field Encryption (Need to check) |
| Data Encryption | |||
| Data Masking | |||
| Export Data Encryption | |||
| Data Backup Encryption | |||
| Backup Data | 30 Days | 60 Days | 90 Days |
| Space Management |
| Organization Profile | |||
| User Profile | |||
| Department/Team Profile | |||
| Process Management | |||
| User Mapping | |||
| Department Mapping | |||
| Roles & Permissions | |||
| Email Mapping | |||
| Custom Chat Templates | |||
| Custom Email Templates | |||
| Signature for Chat and emails | |||
| Custom Logo | |||
| Chat Templates | |||
| Canned Responses | |||
| Access Rights | |||
| Display Appearance | |||
| Date & Time Configuration | |||
| Domain Mapping | |||
| Business Hours Mapping | |||
| Holiday List Mapping | |||
| Billing Preferences |
| Storage Extra | |||
| Integration Charges | Based on SOW | Based on SOW | Based on SOW |
| Customisation Charges | Based on SOW | Based on SOW | Based on SOW |
| Custom Fields | Based on SOW | Based on SOW | Based on SOW |
| Customize Tabs | Based on SOW | Based on SOW | Based on SOW |
| Social Media | Based on SOW | Based on SOW | Based on SOW |
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