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Welcome $14 $03

/user/month billed annually

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Executive $20 $04

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Elite $40 $05

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Live Chat
Proactive Chat
Inbound Chat
Read Receipt
File Sharing
Chat History
Visitor Details
Chat Tagging
Chat Window PC PC, Tab & Mobile PC, Tab & Mobile
Chat Notes/Comments
Lead creation Add Ons Add Ons Add Ons
Ticket creation Add Ons Add Ons Add Ons
Lead Mark
Ticker Mark
Busy/Pause Mode
Starred/Imp Msg
Chat Transcript
Archive Chat
Chat Search
Department/Multidepartment
Manual Chat Transfer
Conference Chat
Supervision
Web Chat Widget
ASPL App Chat Add ons Add ons Add ons
Social Media Add ons Add ons Add ons
What’s app Add ons Add ons Add ons
Agent Level SLA
Team Level SLA
Company Level SLA
SLA Based Escalation
Queue Chat Routing
Skill Based Chat Routing
Skill Counts 25/Department 25/Department
Chat assignment rule based
Chat assignment to agent and team
Round-Robin & Load Balancing
Pre-defined Responses (Macros)
Escalation
Inactivity Timeout (Agent Idle Timeout)
Chat Reminder
Notifications Rules
Email Notifications
Chat Notifications
Escalation on SLA Violation
Schedules
Akashic CRM Add Ons with Extra Charges Add Ons with Extra Charges Add Ons with Extra Charges
Third Party CRM Add Ons with Extra Charges Add Ons with Extra Charges Add Ons with Extra Charges
Akashic Chat Add Ons with Extra Charges Add Ons with Extra Charges Add Ons with Extra Charges
Third Party Chat Add Ons with Extra Charges Add Ons with Extra Charges Add Ons with Extra Charges
Third Party Marketing tools Add Ons with Extra Charges Add Ons with Extra Charges Add Ons with Extra Charges
Social Media Add Ons with Extra Charges Add Ons with Extra Charges Add Ons with Extra Charges
Telephony Add Ons with Extra Charges Add Ons with Extra Charges Add Ons with Extra Charges
SMS Add Ons with Extra Charges Add Ons with Extra Charges Add Ons with Extra Charges
What’s app Add Ons with Extra Charges Add Ons with Extra Charges Add Ons with Extra Charges
Email Add Ons with Extra Charges Add Ons with Extra Charges Add Ons with Extra Charges
Chat Widget Add Ons with Extra Charges Add Ons with Extra Charges Add Ons with Extra Charges
API Integration Add Ons with Extra Charges Add Ons with Extra Charges Add Ons with Extra Charges
Live Chat Overview Dashboard
Agent Chat Dashboard
Agent Performance Reports
Team Chat Dashboard
Team Performance Reports
Admin Dashboard
Chat status
Chat stages
Chat Activities
Chat Source Reports
First Response Time
Average Response Time
Custom reports
Filter Reports
Escalation Reports
Login History
Uptime Reports
Top Customer’s ticket overview
Top Customer's lead overview
Chat Export reports
Emailed Reports
Scheduled Email reports
CSAT Reports
Peak time Chat volume
Auto Chat Time Tracking
Export Reports to CSV, XLS or PDF
Email Support*
Phone Support*
Chat Support*
WhatsApp Support*
Web Chat Widget Support*
Knowledge base*
Product Training*
Key Account Manager*
* Condition Apply (Refer Flexible Support Packages)
SSL Secure Connection
Trusted Domains (IP Range white-listing)
Login with google Add Ons with Extra Charges Add Ons with Extra Charges Add Ons with Extra Charges
2 step verification
Single Sign on (SSO) ready
Field Encryption (Need to check)
Data Encryption
Data Masking
Export Data Encryption
Data Backup Encryption
Backup Data 30 Days 60 Days 90 Days
Space Management
Organization Profile
User Profile
Department/Team Profile
Process Management
User Mapping
Department Mapping
Roles & Permissions
Email Mapping
Custom Chat Templates
Custom Email Templates
Signature for Chat and emails
Custom Logo
Chat Templates
Canned Responses
Access Rights
Display Appearance
Date & Time Configuration
Domain Mapping
Business Hours Mapping
Holiday List Mapping
Billing Preferences
Storage Extra
Integration Charges Based on SOW Based on SOW Based on SOW
Customisation Charges Based on SOW Based on SOW Based on SOW
Custom Fields Based on SOW Based on SOW Based on SOW
Customize Tabs Based on SOW Based on SOW Based on SOW
Social Media Based on SOW Based on SOW Based on SOW